Frequently Asked Questions

 

Q: does my website really need to be responsive?

A. We wanted to share some statistics taken from various sources for 2019. Consumers are more likely to recommend and buy from the business that has a better mobile experience.

  • 80% of internet users own a smartphone.

  • 80% of social media time is spent on a mobile device.

  • Over 50% of smartphone users grab their smartphone immediately after waking up.

  • 57% of users say they won’t recommend a business with a poorly-designed mobile site.

  • Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead.

  • Tablets account for the highest add-to-cart rates on eCommerce websites at 8.58%.

  • 83% of mobile users say that a seamless experience across all devices is very important.

  • 91% of mobile users say that access to content is very important.

  • 88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours. 

  • 48% of millennials view video solely on their mobile device. 

  • Websites that load in 5 seconds on mobile see 25% more ad visibility and 70% longer session duration.

Q. How does your billing work?

A. We work with a number of payment card processors; Paypal, Stripe, Square, and Authorize.net which allows us to invoice clients electronically, taking payments over the phone, and accepting payments onsite. If paying by debit / credit card we will add an additional 3.9% on top of your final invoice to process your card payment. We gladly accept checks, which will be mailed to a separate address, there are no additional fees to process checks. Cashier’s and Money Orders are accepted as well which requires a copy of your license.

We will automatically bill you when you set up a retainer with us. Generally billed in monthly increments, where your invoice is split into a defined number of payments. This guarantees work for you, as our client, and us, as your service provider.

Q. what is squarespace and squarespace circle?

A. Squarespace is a ‘software as a service’ (‘SaaS’) website builder - you pay a monthly fee to use it, but everything you need to build and maintain your site is provided as part of that: templates, a content management system, hosting, e-commerce, support and (depending on your requirements) a domain.

Squarespace Circle is a program designed to support, inspire, and engage the community of creatives, developers, and designers who use Squarespace to build beautiful websites for themselves and their clients. Circle members get longer trial periods, optimized customer support, and access to exclusive content.

Squarespace Circle design agencies offer clients 20% off their hosting plans for the first year.  

Q. how much are squarespace circle discounts?

A. When you host with us, you’ll save even more on annual plans.

Business
$26/mo/mo or $216/yr.
Annual Discount 20% = $172.80/yr
Basic E-Commerce
$30/mo/mo or $312/yr.
Annual Discount 20% = $249.60/yr
Advanced eCommerce
$46/mo/mo or $480/yr.
Annual Discount 20% = $384/yr

Q. i’d like to meet your team, and chat in person, do you require appointments?

A. With the advent of modern technology and software, we are able to meet with clients both remote and onsite. We utilize Zoom to conduct face to face VoIP meetings, otherwise we can meet you at our sweet co-shared workspace:

Gathr Work
42 Market Street
Ipswich MA 01938 

Q. are you available on the weekends?

A. Our advertising agency is open Monday through Friday 9am to 5pm. Feel free to send us a message or give us a call if you require weekend availability.

Q. I need printed materials, do you print in-house?

A. We print with our business account Moo.com and offer 20-35% off printing services. If you require printing from a more local source, we can reach out to vendors, although a fair warning that their paper stock is not as quality. Depending on printing job and amount of needed materials, shipping takes between 1-2 weeks, with overnight options which require added cost.