billing & resources


Billing & Resources

Q. How does your billing work?

A. We work with Azlo, an online bank offering direct invoices to clients which allow payments to be made via digital payment, bank transfer/wires, debit/credit cards, personal/business check, and PayPal. Please note that debit/credit cards requiring our Square or PayPal processor will incur a 5% card processing fee.

Q: My company requires a retainer, how is that setup?

A. Depending on the amount, retainers will be automatically set up and billed either twice or four times a month. Retainers require direct bank transfer, this guarantees work for you, as our client, and us, as your service provider.  

Q: I am unhappy with your services, are there refunds?

A. We’d be sad if this were the case. As a service provider, we bill on the hours that have been utilized, if there are remaining hours or hours on retainers left and you decide to cancel your contract, we will refund your original payment method. Please connect with your account executive to discuss this.

Frequently Asked Questions

Q. What is Squarespace?

A. Squarespace empowers people with creative ideas to succeed. The Squarespace platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage (CMS-based) online presence.

Q. Can I build my own Squarespace website?

A. Of course you can, generally it will take a bit to get used to design and layout of your site. We make this process easier as we’ve built a number of different types of businesses with Squarespace, and have become a recognized Squarespace Circle Member.

Q. What is Squarespace Circle?

A. Squarespace Circle is a program designed to support, inspire, and engage the community of creatives, developers, and designers who use Squarespace to build beautiful websites for themselves and their clients.

Q. What are Squarespace Circle Benefits?

A. There are many benefits for freelancers and agencies building beautiful websites including:

  • Six-month trial periods - For new websites

  • 20% off annual website and online store subscriptions - The discount applies to the first payment for your site

  • Optimized care - When you contact us, we'll recognize that you're an experienced user

  • Circle forum - Access to the private Circle forum for peer-to-peer support and feedback

  • Exclusive content - Such as advanced guides and product release notes

  • Squarespace Circle Badge - To add to your website

Q. I’d like to set up a time to meet on the weekend, is this possible?

A. Our advertising agency is open Monday through Friday 9am to 5pm. Feel free to send us a message or give us a call if you require weekend availability. We are located in Portsmouth, NH and Ipswich, MA and are able to meet you at one of our offices or your location.

Q. I need print materials, do you print in-house?

A. We print with our business account and offer 20-35% off printing services. If you require printing from a more local source such as Staples, we can reach out to those vendors with your account details. Moo offers a range of shipping speeds to match your requirements.